best practices to lead in white papers
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Forrester Research Report: Thirty-One Best Practices for the Service Desk
White Paper Download the Forrester research report, "Thirty-One Best Practices for the Service Desk," to discover proven industry best practices, processes and... [08 Sep 2008]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
Download the Forrester research report, "Thirty-One Best Practices for the Service Desk," to discover proven industry best practices, processes and... [08 Sep 2008]
COTS Product Integration: An Architectural Approach - Tips to Maximize the Purchase and Integration of COTS
White Paper There is no single "Silver-bullet" that one can apply to ensure that COTS product integration will go well, but certain best practices can increase the likelihood of success. It can also... [30 Apr 2008]
Microsoft OTG Uses Microsoft Office Solution Accelerator for Six Sigma to Drive Operational Excellence
White Paper Combining the Solution Accelerator with the Six Sigma approach to continuous process improvement provides OTG with the tools, support, and best practices they need to... [10 Apr 2008]
Web Content Management Best Practices
White Paper There are different reasons and causes that lead to a migration. This paper describes the process of migrating a Web Publisher custom application from one Docbase to another using a... [03 Apr 2008]
Improving Efficiency for the Midsize Business: More Efficient IT Operations Lead to Lower Costs, Less Complexity, and Better Business Outcomes
White Paper Fortunately, innovative new technologies and best practices can help businesses improve efficiency and reduce risks, while also decreasing operational costs. For virtually all midsize businesses, the... [29 Mar 2008]
The Role of Education in Implementing ITIL Best Practices
White Paper Of course, best practices content alone does not necessarily lead to best practices implementations. While the IT Infrastructure... [15 Feb 2008]
Audiocast: CNET Networks ITIL Best Practices Study Results -- How Do You Rate?
White Paper Attend the CNET Networks ITIL Best Practices Study Results webcast, sponsored by Computer Associates Intl. Current practices in ITIL service management implementation Using ITIL, many... [13 Dec 2007]
Using TestDirector to Develop a Defect Reporting and Resolution Process
White Paper In this whitepaper, a Mercury user shares some of the best practices she accumulated as the project lead for testing her corporation's new, automated foreign exchange system - a... [26 Nov 2007]
Best Practices for Resource Management
White Paper Failure to do so can lead to higher project failure rates and costly budget over-runs. Effectively balancing resource supply and demand is one of the most important management issues for... [15 Nov 2007]
Successful Deployment of Ajax and OpenAjax
White Paper The architectural diversity provides IT managers and Web developers with the ability to choose the optimal architectural approach and best products in order to meet their particular... [02 Jul 2007]
Best Practices for Bare Metal Provisioning of Linux Using Oracle Enterprise Manager 10g
White Paper The well acknowledged problems include the difficulty in managing consistency and compatibility across operating system and software deployments, server drifts and security vulnerabilities that lead to... [11 May 2007]
Improve end-user/IT relations with these communication tips
White Paper During this 5-minute podcast, Bill Detwiler explains why there is no substitute for good communication and offers best practices for using three common communication methods: e-mail, voice This lack of... [17 May 2006]
Forrester Report--Raising the Bar for ITIL and CMDB Implementations
Demand for better control of the production side of IT has driven the demand for best practices — and for the tools to go with them — steadily higher. BMC Software has taken a... [10 Nov 2005]
Best Practices in Government IT Procurement
White Paper The purpose of this document is to provide governments at all levels with a guide and set of best practices for developing a procurement system that enables them to... [30 Aug 2005]
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