contact in white papers
Real-Time Contact Centers Build Customer Intimacy and Improve Profitability
White Paper 10 Steps to Building a Real-Time Contact Center: Companies seeking a competitive edge must convert their reactive, cost-oriented contact centers into predictive, revenue generating, real-time profit centers. [23 Jul 2008]
Rapid Response Visa and Getronics Deliver Efficiency With CARE
White Paper The customer service solution, known as CARE, consists of a Case and Contact Management portal, developed as a bespoke system that integrates FileNET document and process management. The service delivered by Visa EU to its member banks is... [18 Jul 2008]
VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center
White Paper Since adding the ShoreTel system, McKenzie Sports has realized significant cost savings, employees and the IT department are more productive due to improved call management capabilities, and customers are receiving much more consistent service... [14 Jul 2008]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. Hi Fert is a leader in the Australian fertilizer industry. [11 Jul 2008]
Nortel Networks Case Study: Fossil, Inc.
White Paper As a solution a dual-core Nortel Ethernet Routing solution at headquarters was deployed, paired with converged voice and data networking, Nortel Multiservice Switches at retail sites and a Nortel Contact Center solution for customer support... [11 Jul 2008]
Teleperformance USA Saves Millions of Dollars on E1 Connectivity to Offshore Contact Centers
White Paper Teleperformance USA provides contact center solutions that enable their clients to acquire and manage customers more effectively. The company wanted to extend hundreds of voice circuits from US-based PBX and Automatic Call Distributors (ACDs) to... [10 Jul 2008]
Medical Office Increases Productivity with New Communications System
White Paper Sunita Jayakar's physician practice implemented a Cisco phone system and reduced time required for appointment reminder calls from four hours to 15 minutes per day; reduced time spent initiating phone calls and responding to messages; and achieved... [10 Jul 2008]
Firewall & Proxy Specifications
White Paper It is strongly recommended that the subscriber or firewall administrator contact their respective firewall providers prior to making changes to support Galileo International products. This paper outlines configuration changes that may be required... [10 Jul 2008]
Web Seminar Series: Quote to Contract Automation for Salesforce
White Paper Today, manually creating quotes and contracts inside your Salesforce.com system can slow down your sales cycle if you rely on nothing more than copying and pasting contact information, pricing, opportunity data and product information for every deal. [09 Jul 2008]
Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base
White Paper Promero, Inc.wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center offering that helps Promero's clients drive sales and deliver quality customer... [08 Jul 2008]
New High School Replaces Textbooks With Laptops
White Paper As a solution the school deployed a Cisco wireless network and security products to provide complete, secure coverage across the campus, installed a Cisco converged IP network infrastructure to connect laptops to curriculum materials and learning... [08 Jul 2008]
Helsingin Sanomat Maximizes Advertising Revenue With Improved Customer Service and Marketing
White Paper Helsingin Sanomat worked with Accenture to implement Oracle's Siebel applications to consolidate customer information previously fragmented across numerous systems as well as created a single, 360-degree view of advertising customers, providing... [08 Jul 2008]
eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
White Paper Set up by FirstRand Bank Limited, eBucks is the country's leading multi-partner rewards program.eBucks wanted to build in-house contact center to provide the flexibility and responsiveness that was lacking from the existing contact center, which... [07 Jul 2008]
Dell's OEM Industry Solutions Group and Dell PowerEdge 2950 Servers Form the Foundation for the Google Search Appliance
White Paper Google required extensive customization, single-point contact and fulfillment, and high product quality to bring the Google Search Appliance to the enterprise. Google's Enterprise division brings Google search tools and technologies to companies... [07 Jul 2008]
Tour Operator Transforms Customer Contact Through Contact Centre Solution
White Paper R&T Tours arranges soccer holidays for amateur clubs and schools around the UK. Its existing telephone system was becoming outdated and close to being unable to cope with the volume of calls - especially during peak times. [06 Jul 2008]
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