crm solution in white papers
HP Case Study: ProBusiness Services, Inc.
White Paper ProBusiness selected a CRM solution built on scalable HP ProLiant servers, Siebel eBusiness Applications and a Microsoft SQL Server database. The solution provides high-speed access to client information-including accounts, contacts, products... [30 Jul 2008]
TechRepublic Resource Pack: Taking Another Look at CRM
White Paper If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white papers explain how CRM tools can help you more rapidly... [22 Jul 2008]
Hosted CRM Buyer's Guide
White Paper In the market for a CRM solution? This white paper outlines the general benefits and drawbacks of hosted vs.on-premise CRM solutions, and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market... [18 Jul 2008]
Salesforce.com Helped Customers Succeed and Gained Brand Loyalty Using Macromedia Breeze to Deliver Best Practices Presentations
White Paper Salesforce.com is the world leader in on-demand Customer Relationship Management (CRM) services. The company deployed Macromedia for its solution with Macromedia Breeze. They wanted to reach customers day or night, keeping viewers engaged with rich... [18 Jul 2008]
White paper: Leveraging Information for Innovation and Competitive Advantage
White Paper ERP, CRM, and SCM). Think differently about what it means to have a business solution Think differently about information. Information is not just stored in your customer databases, file systems, content management systems or applications (e.g. [14 Jul 2008]
Unified Communications Pocket Guide
White Paper Business applications such as unified messaging, converged conferencing, call centers and customer resource management (CRM) This comprehensive guide, intended for technical IT staff, voice system managers, and CIOs, provides a complete... [14 Jul 2008]
Health Insurance Company Reengineers Call Center With CRM Solution
White Paper The ease of use of Microsoft Dynamics CRM has enabled in-house enterprise architects to custom tailor the solution to meet the company's specific needs. As part of an initiative to update call center technology, Wellmark turned to Microsoft Gold... [11 Jul 2008]
Top Service Made in Halle/Saale - A High-Performance Package Designed by Avaya-Tenovis for the Call Center Dr. Hirsch Dialog & Service
White Paper Since databases and a CRM software solution tailored to the specific requirements of Dr. The convincing concept submitted by Avaya-Tenovis not only comprised a modular communications system, but also solution competency and excellent local support. [09 Jul 2008]
AGA Linde Healthcare Transforms Sales and Service Processes With PeopleSoft Enterprise CRM
White Paper AGA Linde Healthcare selected PeopleSoft Enterprise Customer Relationship Management (CRM) to support its sales processes and as the foundation for its Client Relations Center (CRC), which centralizes all back-office operations for sales and service. [09 Jul 2008]
Maximizing the Success of Your CRM Solution
White Paper How will you find a CRM solution that enables you to improve sales for productivity and cut costs at the same time? The answer is that Sun and salesforce.com have worked to mitigate the risks of implementing CRM by offering a safe choice for... [03 Jul 2008]
Ceridian Canada: IBM and Siebel Deliver a Leading Edge CRM Solution
White Paper The core of the solution is a Siebel CRM application used by all 800 customer service employees across its nationwide branch network. Complementing this is a customer self-service solution employing WebSphere Application Server, which accesses the... [03 Jul 2008]
Improving the Quality of Customer Interaction With a Comprehensive CRM Solution
White Paper This needed to be integrated with a Customer Relationship Management (CRM) solution that would provide a common customer view across agents, call centers and claims. A comprehensive CRM solution was then implemented that provided the following... [03 Jul 2008]
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
White Paper The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively. [03 Jul 2008]
Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage
White Paper After an extensive search for a solution, it chose to implement Microsoft Dynamics CRM Online. As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their... [03 Jul 2008]
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
White Paper To address these challenges, managers selected Microsoft Dynamics CRM Online as the company's CRM solution. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. [03 Jul 2008]
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