customer service better in white papers
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Customer Relationship Success Demands Insight
White Paper This paper discusses how analytics can help businesses understand the appropriate actions by sales, customer service and marketing to support the creation of relationships that yield maximum customer value. [11 Aug 2008]
The Great Email Security Debate: Appliances, SaaS, or Virtual?
White Paper Based on "real world" examples from Proofpoint's customer base, this web seminar replay discusses the critical factors that you should consider when evaluating email security deployment scenarios for your organization. [05 Aug 2008]
Leveraging Content Integration for Improved Customer Service
White Paper In an increasingly online world, customers, partners and other constituencies are demanding more and better customer service from vendors and government institutions. IT integration plays a vital role in enabling cost-effective customer service... [23 Jul 2008]
Better Together: Microsoft Operations Manager and Exchange Server 2003
White Paper Loss of revenue due to missed opportunities and lowered customer satisfaction as a consequence of communications server downtime can be crippling to any organization. E-mail service is critical to daily business operations. [23 Jul 2008]
Latin America's Printer Online Outperforms the Competition With WebEx
White Paper They saw a demonstration of iLink at a customer site and noticed that the solution had numerous connectivity problems. Founded in 1998, Printer Online is a leading provider of full-service printing solutions in Colombia. [18 Jul 2008]
Storebrand Improves Agility by Integrating Business Processes With IBM Solution
White Paper The company wanted to improve business agility, ability to make timely and informed business decisions and provide better customer service. The solution to this was sort by implementing a service oriented architecture based on IBM DB2 and IBM... [14 Jul 2008]
eVerge Takes on the Competition With PeopleSoft ESA for Professional Services
White Paper This implementation automated key processes like project accounting, expense management, and resource management to free consultants to focus more time on customer engagements. A leading provider of consulting services to commercial and public... [09 Jul 2008]
Pervasive Computing: e-Business Anywhere, Anytime
White Paper In the context of e-business, it translates into increased sales, better customer service, and lower transaction costs. This paper presents an architecture blueprint for building a wireless e-business solution that seamlessly integrates into the... [09 Jul 2008]
EDS Helps Avista Corporation Achieve Better Customer Service at a Lower Cost
White Paper The Spokane based, investor owned company wanted better customer service and communication at a lower cost. Avista Corp.jumped ahead of competition, launching the first customer service system of its size and power in the utility industry. [03 Jul 2008]
Ireland's Office of the Revenue Commissioners: Integrating Knowledge for Better Customer Service and Improved Business Efficiency
White Paper Revenue is always on the lookout for new ways of deriving value from their data warehouse and data marts to better focus limited resources on managing risk and non-compliance. During a visit to Accenture Technology Labs in Sophia Antipolis, France... [03 Jul 2008]
End-to-End Support Paves the Way to Better Customer Service
White Paper When it came to equipping the new call centre site at Chalon-sur-Saone, they wanted a solution that would reduce overhead costs, while at the same time allowing them to improve the level of service Ceritex offer to our customers. [03 Jul 2008]
American Freightways Uses Palm Powered Handhelds to Improve Customer Service on the Go
White Paper Not only do sales agents stay better connected with customers and associates, they can now integrate their calendars with the customer database to design the most efficient route for the day's sales calls. [03 Jul 2008]
Microsoft Consulting Services Empower Golden Hope Group to Provide a Better Customer Management Solution
White Paper Golden Hope Group is a diversified Malaysian conglomerate that takes pride in delivering first-class customer service. The group felt that by integrating its existing disparate IT systems it would be able to serve its customers even more effectively. [03 Jul 2008]
Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience
White Paper Gaining an understanding of Web performance requires a careful examination of performance from the entire spectrum of customer connectivity. In this paper, Last Mile performance data will be used to demonstrate how maximizing performance, managing... [03 Jul 2008]
Sid Harvey Industries Boosts Customer Service
White Paper Executives at Sid Harvey Industries wanted to be more responsive to their customers and have better control of their inventory. Sid Harvey Industries, a leading wholesaler of refrigeration, air conditioning and heating parts and equipment, operates... [03 Jul 2008]
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