customer service in white papers
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Leveraging Content Integration for Improved Customer Service
White Paper In an increasingly online world, customers, partners and other constituencies are demanding more and better customer service from vendors and government institutions. IT integration plays a vital role in enabling cost-effective customer service... [23 Jul 2008]
Achieving a Cultural Revolution
White Paper The Service Support and Service Delivery ITIL publications refer to "service culture" as one in which the entire organization embraces the concept of service and customer care, where the satisfaction of customer requirements is the number one... [23 Jul 2008]
Better Together: Microsoft Operations Manager and Exchange Server 2003
White Paper Loss of revenue due to missed opportunities and lowered customer satisfaction as a consequence of communications server downtime can be crippling to any organization. E-mail service is critical to daily business operations. [23 Jul 2008]
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
White Paper This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore... [21 Jul 2008]
Rolling Out New SSL VPN Service
White Paper In its simplest form, a VPN tries to logically share resources (network infrastructure, security, remote and wireless access), thereby assuring complete privacy to each customer. In a VPN context, the services offered should be tailored... [18 Jul 2008]
WebTools Gives Customers 24/7 Web Access to Critical Maintenance Records and Product Information
White Paper As Quality Machine's President, they thought document management might improve customer service for the company's two divisions, Quality Machine Works and Quality Machine Manufacturing. Daniel Louque, was looking for ways to improve the company's... [18 Jul 2008]
PLDT, the Leading Telecommunications Provider in the Philippines, Selects Allied Telesis Advanced Gigabit Switches for the Layer 2 Aggregation Requirements of Its Next Generation Network
White Paper The challenge was to minimize delays for voice and real-time traffic to meet customer service level agreements and expectations. Philippine Long Distance Telephone Company (PLDT) started out as a POTS (plain old telephone service) provider. [18 Jul 2008]
Low Acquisition Cost, Advanced Features and Unparalleled Performance Equate With Faster ROI
White Paper Cincinnati Bell, a wholly owned subsidiary of Broadwing Inc.is one of the nation's most-respected and best-performing local exchange and wireless providers, with a legacy of unparalleled customer service excellence and financial strength. [18 Jul 2008]
GRE Encapsulated Multicast Probing: A Scalable Technique for Measuring One-Way Loss
White Paper Internet service providers increasingly wish to monitor the performance of customer traffic within their networks. Thirdly, it exploits and extends tomographic inference methods in order to extract the performance of probe traffic on customer paths... [18 Jul 2008]
Rapid Response Visa and Getronics Deliver Efficiency With CARE
White Paper The customer service solution, known as CARE, consists of a Case and Contact Management portal, developed as a bespoke system that integrates FileNET document and process management. The service delivered by Visa EU to its member banks is... [18 Jul 2008]
With an Image-On-Demand and Image Archive Solution, a Top Uniform Services Company Boosts Efficiency and Slashes Costs
White Paper Headquartered in the Northeastern U.S.the customer provides uniforms and career apparel as well as food service and facilities management. The company wanted to cut out-of-control costs which were due to a complex process of scanning, all paperwork... [18 Jul 2008]
Docupace Case Study: Financial Securities Solution Corp. (FSSC)
White Paper In either case, FSSC was overwhelmed with the challenges of maintaining superior customer service and timely response to audits, while becoming buried under a mound of paper. Financial Securities Solution Corp. [18 Jul 2008]
WebEx Support Center Helps CBORD Keep Mission-Critical Systems Running
White Paper In order to serve an international network of clients across a wide range of industries, the CBORD Group, Inc.needed a remote support solution that would provide immediate customer service. Quicker service ensures CBORD provides the highest... [18 Jul 2008]
Questys Solutions Case Study: Century 21 Wilson Minger Agency, Inc.
White Paper Wilson Minger deployed Questys Pro: An affordable, easy-to-use document management solution that dramatically improves office productivity and customer service levels. Wilson Minger) has won numerous awards for quality and performance such as... [18 Jul 2008]
Traffic Engineering and Network Management System for QoS-Guaranteed DiffServ Provisioning
White Paper Using the proposed traffic engineering functions for DiffServ-over-MPLS network, the Internet Service Provider (ISP) can easily configure Diffserv-over-MPLS traffic flows among customer's distributed sites, and can provide guaranteed end-to-end... [18 Jul 2008]
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