customer support services in white papers
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School District Finds Simplicity With One Vendor
White Paper The challenge for Taos was its lack of IT resources - only two people support the entire district's network services. Although Taos Municipal Schools has been a loyal Allied Telesyn customer for many years, it worked with systems integrator... [18 Jul 2008]
All Covered Increases Business Productivity, Efficiency, and Customer Satisfaction With WebEx Meeting Center and WebEx Support Center
White Paper All Covered needed a better way to demonstrate its services and support customers located across the U.S. All Covered is the only nationwide Information Technology (IT) outsourcing services company that focuses solely on the unique computing... [18 Jul 2008]
Borland Software Case Study: Rosetta Biosoftware
White Paper The company wanted to meet changing industry and customer needs and support FDA Voluntary Genomics Data Submission Program. Rosetta Biosoftware develops informatics solutions and provides services that enable research organizations to efficiently... [11 Jul 2008]
Global IP Infrastructure Keeps Refrigeration Leader Close to Its Customers
White Paper Thanks to the MPLS-based network, crucial applications for customizing product designs and customer service can take priority with ample bandwidth available to support them. The company wanted global reach and reliable infrastructure from a single... [11 Jul 2008]
Scotiabank Partners With Allstream to Move Its Network to the Next Generation
White Paper By migrating to Allstream's Multiprotocol Label Switching (MPLS) IP network, Scotiabank can provide high-speed services to all its branches, ensuring a consistently high customer experience across the country. [11 Jul 2008]
Collaborative Evolution of BT Global Services' Customer Portal
White Paper BT Global Services is a global service provider helping multi-site organizations master the complexity of business communication. BT Global Services' existing online business-to-business resource area was inhibiting change. [09 Jul 2008]
AGA Linde Healthcare Transforms Sales and Service Processes With PeopleSoft Enterprise CRM
White Paper With increasing competition in its market, AGA Linde Healthcare - one of the five largest gas companies in the world, realized it needed a solution that would provide deeper knowledge of the customer so that the company could provide products and... [09 Jul 2008]
Symantec Data Protection Consulting Services: Enabling Next-Generation Data Protection
White Paper These Data Protection consulting services are based on best practices honed over thousands of unique customer engagements and leverage the industry's leading backup and recovery technologies - NetBackup and Backup Exec. [09 Jul 2008]
Creating a Customer-Focused, 21st Century Airline
White Paper Turkish Airlines (THY) needed to establish a robust, reliable, and flexible corporate infrastructure platform to support its emerging online reservation system. The Airlines also needed to support its multiplatform service delivery. [09 Jul 2008]
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
White Paper The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively. [08 Jul 2008]
Converged Services Support Growth Objectives in Latin America
White Paper Telefonica wanted to simplify its existing call accounting chains in accordance with the type of customer, service or technology. Altamira currently offers a broad catalog of BEA Tuxedo services capable of supporting any business process required... [08 Jul 2008]
IT Simplification Solution Consolidates 80 Servers Down to 5 and Reduces Server Administration Time by 38 Percent
White Paper Mazda North American Operations oversees the sales, marketing, and parts and customer service support of Mazda vehicles through nearly 900 dealers. The Mazda North American Operations IT group wanted to reduce data center complexity and simplify... [07 Jul 2008]
Live Webcast: Telecoms 2.0 - Where is telecoms heading?
White Paper Is the relationship between telco provider and customer changing? IT managers face new demands to enable flexible working, deliver converged networks and provide support for multiple applications employing voice, video and media rich technologies. [07 Jul 2008]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
White Paper However, a Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with the support services they receive. Learn how to improve internal customer satisfaction levels and overall IT perception. [05 Jul 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
White Paper How to improve internal customer satisfaction levels and overall IT perception However, a Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with their help desk support. [05 Jul 2008]
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