global process management in white papers
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Xerox Canada Makes the Grade at the University of Calgary
White Paper Of late, the university signed a $40-million, seven year agreement with Xerox Global Services to begin the process of changing how the University handles document management, including a review of all existing devices, systems, and processes... [18 Jul 2008]
Fully Hosted Document Management and Imaging System
White Paper The firm looked to Fujitsu Consulting for a turnkey solution that would allow them to automate the existing paper-based archiving process, implement a small-scale, centralized document management repository and capture, index, and permit retrieval... [18 Jul 2008]
Borland Software Case Study: CEVA Logistics
White Paper CEVA Logistics wanted to instill process into the software development lifecycle and automate tasks in-line with existing activities to increase productivity. CEVA Logistics is a leading global logistics and supply chain management company. [11 Jul 2008]
BEA Systems Case Study: Pfizer Web Services
White Paper To eliminate the need for managers to access multiple applications to monitor and manage project expenses, Pfizer turned to BEA WebLogic Integration, which includes BEA's award-winning application server and renowned Business Process Management. [10 Jul 2008]
International Network Services Case Study: Global Logistics Organization
White Paper For each of the 14 areas of ITIL and ITSM, INS developed a framework vision process architecture; high-level process definitions; detailed procedure descriptions; and granular, work-level instructions as a global standard, getting global agreement... [03 Jul 2008]
A Subsidiary of a Large Mobile Telecommunications Corporation Needed to Capture Complex Business Processes to Enhance Employee Collaboration and Knowledge Sharing
White Paper Because determining the requirements for a workflow process was the main bottleneck, the China Research Lab worked with IBM Global Business Services to capture eight key business processes using role-based business modeling - and they finished... [01 Jul 2008]
NIBCO Realized Significant Inventory Asset Savings With Advanced Inventory Optimization Capabilities From IBM
White Paper NIBCO wanted to improve its inventory target-setting process to better meet customer expectations and requirements. In addition, the company sought to streamline its manufacturing process and reduce on-hand inventory levels by better aligning... [01 Jul 2008]
Implementing ITIL Using the PMBOK in Four Repeatable Steps
White Paper This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contrasts the two bodies of knowledge, and provides the reader with a project... [30 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. [31 May 2008]
Incorporate Service Management Best Practices Into the Service Life Cycle
White Paper Yet more and more enterprises have been making this budget shift in recent years because the increasing size of infrastructure, process inefficiencies, maintenance and global sourcing demand more operational attention. [21 May 2008]
Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 1: Using Business Process Management and a Services-Based Approach to Create a Highly Responsive IT Architecture
White Paper Business Process Management (BPM) solutions provide insight about the enterprise that transcends organizational and operational boundaries. The approach to designing IT architecture and implementation is changing from a technology-centered paradigm... [09 May 2008]
2-Layer BPM: Oracle's Unique Strategy Towards Exceptional Agility and Business Process Efficiencies
White Paper This CNET white paper explores the unique concept of 2-layer Business Process Management (BPM) supported by Oracle's Service-Oriented Architecture (SOA) offering, and its successful implementation at ABN AMRO, a global financial services company. [06 May 2008]
Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 3: Using Portal Technology to Build a Flexible, Adaptable UI
White Paper Explore a business process management (BPM) solution in this series that helps a global IT manufacturer improve pre-sales operations and customer satisfaction. Follow along as the team develops a composite, collaborative workflow solution that uses... [30 Apr 2008]
Media Company Achieves Low-Cost Enterprise Licensing Through SAM
White Paper The growth in the number and complexity of software vendors' licensing plans in the past several years made this process highly challenging. A major entertainment company was poised to negotiate a global enterprise software licensing agreement with... [26 Apr 2008]
Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
White Paper The new system helps Global drive a standardized sales process for new business opportunities and relationship management. Promotional products provider Global Advertising Products (Global) relied on an outdated system to manage its critical sales... [02 Apr 2008]
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