relations in white papers
Unified Communications
White Paper Learn how to dramatically improve sales success and customer relations by putting people back in the center of the process. This free white paper reveals how you can leverage the tech-savvy orientation of the next generation of workers for a... [14 Jul 2008]
Municipal Credit Union Uses Cisco ACNS Solution to Stream News and Promotional Content to Improve Customer Experience
White Paper MCU wanted to change the branch office experience for its members, leading to improved customer relations and ultimately increasing the overall customer satisfaction rating on the next annual survey. Municipal Credit Union (MCU) is a full-service... [10 Jul 2008]
AGA Linde Healthcare Transforms Sales and Service Processes With PeopleSoft Enterprise CRM
White Paper AGA Linde Healthcare selected PeopleSoft Enterprise Customer Relationship Management (CRM) to support its sales processes and as the foundation for its Client Relations Center (CRC), which centralizes all back-office operations for sales and service. [09 Jul 2008]
Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs
White Paper Lesite.tv worked with Logica Management Consulting to deploy Oracle CRM On Demand to 15 users in less than four months over the key customer relations functions - managing campaigns, sales, commercial opportunities, support, and requests for... [08 Jul 2008]
Anomaly Intrusion Detection Systems: Handling Temporal Relations Between Events
White Paper The representation uses Allen's temporal interval algebra to describe the temporal relations between events caused by the user. Lately, many approaches have been developed to discover computer abuse. Some of them use data mining techniques to... [05 Jul 2008]
Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
White Paper The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created a unique challenge: collaboration between offices across time zones. [05 Jul 2008]
Triaton Provides Pioneer Business Intelligence Service with IBM Solution
White Paper Multinational e-business consulting firm Triaton GmbH (Triaton) has developed a hosted e-business solution that allows its clients to pinpoint customer needs, improve customer relations, forecast market trends, streamline production planning and... [03 Jul 2008]
Choosing a Reliable and Powerful IT Infrastructure at a Price You Can Afford
White Paper Read this whitepaper to learn how midsize organizations like yours can use Oracle software to improve customer relations, minimize risk, deal with change, and make the most of your existing resources. [02 Jul 2008]
Design as a Minority Discipline in a Software Company: Understanding a Community of Practice
White Paper This paper describes the participatory analysis of the diversity of working relations and roles of designers at Lotus Development Corporation. Designers are an example of a minority discipline - that is, a discipline whose members are often... [01 Jul 2008]
Design as a Minority Discipline in a Software Company: Toward Requirements for a Community of Practice
White Paper The paper describes a participatory analysis of the diversity of working relations and roles of designers of IBM's Lotus software products. This paper provides a description of designers' work practices in a software company. [01 Jul 2008]
How to simplify the IT infrastructure with end-to-end automation of document processes
White Paper Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient communication. To accomplish this, leading companies are automating document... [30 Jun 2008]
Moore Consulting Group Enhances Client Relationships With the 3Com Unified Wired and Wireless Gigabit Switch
White Paper Its network was struggling to support its integrated communications Services-public relations, marketing and advertising activities. Moore Consulting Group, based in Tallahassee, Florida, is nationally ranked as one of the top 110 PR firms by PRWeek. [31 May 2008]
Improving Customer Service and Employee Productivity With SOA
White Paper In order to support the company's growth, control costs, and improve customer relations, Kichler had to implement change. Kichler is the leading decorative-lighting fixture company in the world. Their employees interacted directly with a PeopleSoft... [31 May 2008]
PCI Compliance: Low Risk, High Reward
White Paper The public relations costs alone of repairing the damage done to a retailer's reputation can be catastrophically high - and even at that, the customer loyalty that was lost may never be regained. Reputation is the most prized asset for any business. [16 Apr 2008]
Domestic Dilemmas: U.S. Homeland Security Policy and Transatlantic Relations
White Paper Finally, this paper assesses some of the implications of all of this for transatlantic relations. The purpose of this paper is to give the European audience some idea of the state and politics of homeland security in the United States and its... [10 Apr 2008]
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