resolution customer satisfaction in white papers
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How to Calculate the ROI of Remote Support
White Paper Identify important ROI metrics, such as first-contact resolution, incident-handling time, escalations and customer satisfaction Few companies today will approve new support technology... [08 Sep 2008]
How to Calculate the ROI of Remote Support
Identify important ROI metrics, such as first-contact resolution, incident-handling time, escalations and customer satisfaction Few companies today will approve new support technology... [08 Sep 2008]
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Paper IFFCO-TOKIO General Insurance wanted to ensure that customer and user satisfaction is not impaired by poor IT support facilities. This not only ensures continuous compliance but also provides complete... [18 Jul 2008]
CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
White Paper CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root causes of problems. CGI Group Inc.is one of the largest IT and business process service... [11 Jul 2008]
VitalApps Software for Wireless Performance Management
White Paper Additionally, these tools will improve the overall visibility of customers' service quality experience and provide for faster trouble resolution to enhance customer satisfaction. This... [03 Jul 2008]
Technical Support for Appliance Based Secure Messaging Network Product
White Paper The result was a faster ticket resolution, higher customer satisfaction, and a notable increase in the number of support contract renewals. Increasing market pressures drove a leader in... [28 Mar 2008]
Highly Scalable and Optimized Service Portal for a Large Bank
White Paper The portal helped the bank provide faster problem resolution and thereby improve customer satisfaction. MindTree Consulting leveraged its expertise on web technologies and in the banking... [28 Mar 2008]
Oracle Enterprise Manager 10g: End to End Performance Management of Oracle Solutions
White Paper APM tools provide a holistic solution that addresses the e-business challenges of service level management, rising administrative costs, maintaining customer satisfaction, and increasing revenues.... [14 Nov 2007]
Chip Tester Resolves Customer Issues Quickly and Accurately With CRM Solution
White Paper To maintain and increase customer satisfaction while continuing to grow, ISE Labs needed a better customer service solution than the e-mail - based system that it was using. The result... [11 Sep 2007]
Tianjin Mobile Improves Efficiency and Customer Satisfaction With BMC
White Paper Looking to enhance service quality and customer satisfaction, Tianjin Mobile Communications Co. The implementation resulted in shorter response times, quicker problem resolution, and... [05 Jan 2007]
Innoveer Solutions Case Study: Albridge Solutions
White Paper Customer satisfaction "Drives the bus" at Albridge Solutions, and as a result, the company focuses on constantly increasing overall client satisfaction levels in two key areas -... [28 Jul 2006]
Scottish Water Launches Integrated Customer Management and Field Service Program, Boosts Productivity and Customer Satisfaction, Yields Two-Year ROI of 250%
White Paper In 2002, the utility embarked on an ambitious customer service program called "promise to resolution" (P2R) whose goal was to resolve the bulk of customer inquiries on the first call and... [08 May 2005]
Getting an Edge in Customer Satisfaction - Winning Strategies in Service Management
White Paper Doing more to improve customer satisfaction during a time of cost pressures, fewer resources, and evolving technologies is a challenge to all organizations. Join Computer Associates International and... [01 Aug 2004]
Transform Technical Support into Competitive Advantage with Citrix GoToAssist (complimentary trial)
White Paper Find out how Citrix® GoToAssist significantly increases first-contact resolution, improves customer satisfaction and lowers support-desk operating costs. Imagine your CEO declaring... [20 Jul 2004]
Virginia Department of Taxation Implements Groundbreaking eGovernment Solution
White Paper Responsible for administering the tax laws of the Commonwealth of Virginia, the Virginia Department of Taxation has embarked on a comprehensive IT reengineering and modernization program that will enable the Department to maximize... [02 Mar 2004]
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