resolution managed service in white papers
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IBM Achieves Over 99.8% Availability of Lotus Notes Environment With Tivoli Software
White Paper It leveraged IBM Tivoli software to gain an integrated business view of environment and help automate problem identification and resolution. The challenge for IBM was to build an integrated, globally... [03 Jul 2008]
Optimizing Performance of Multi-Service Networks for Today's Service Provider
White Paper This paper will explore some of the problems involved with measuring and reporting on service quality and discuss some of the ways to approach finding a resolution. s rapidly evolving market for... [03 Jul 2008]
Dell Case Study: Safety-Kleen
White Paper Safety-Kleen wanted to improve the performance of its IT help desk to provide employees with better service and faster resolution of issues, all without increasing costs. As a solution Dell... [25 Jun 2008]
HEAT
White Paper The city was already using the HEAT technology for its internal IT help desk to manage calls and provide problem resolution for users of its computer and networking systems. The city wanted to automate the way in which... [25 Feb 2004]
HEAT
The city was already using the HEAT technology for its internal IT help desk to manage calls and provide problem resolution for users of its computer and networking systems. The city wanted to automate the way in which... [21 Jul 2003]
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