support in white papers
Improving Customer Support and HelpDesk Efficiencies with On-Demand Remote Support
White Paper With remote screen-sharing at your fingertips you can save time and money by eliminating the need to visit employees or customers at their desks to resolve their support problems. Try a fully-functional 15-day free trial and see how remote support: [25 Jul 2008]
A New Approach to Deploying and Managing JavaEE Applications
White Paper Furthermore, often the situation is muddied by a "Fog of war" - technical personnel and their managers really don't have any easy way to take an accurate snapshot of current application server configurations, and no easy way to make decisions... [25 Jul 2008]
IBM WebSphere Application Server Family: Flexible Infrastructure for Today's Business World
White Paper Mergers, acquisitions and divestitures demand revisions in business plans and the IT infrastructures that support them. Today's organizations face a tough set of challenges. Markets around the world have become increasingly volatile. [24 Jul 2008]
The HR World Payroll Services Checklist
White Paper Does your company have the IT resources to support an in-house payroll solution? Before talking to a payroll services provider, you will need to gather some important information about your current situation. [24 Jul 2008]
How Service-Oriented Architecture (SOA) Impacts Your IT Infrastructure
White Paper The paper also discusses the new elements which are necessary for an IT infrastructure to support SOA and shares IBM's experience and recommendations to help you meet the new availability, performance, security, and management challenges. [24 Jul 2008]
Five Essential Considerations For Exchange 2007® Implementations
White Paper While Exchange 2007 provides a solid foundation for corporate email, it has minimal support for many of the security, high availability, archiving, and compliance features that many organizations now require. [24 Jul 2008]
Achieving a Cultural Revolution
White Paper The Service Support and Service Delivery ITIL publications refer to "service culture" as one in which the entire organization embraces the concept of service and customer care, where the satisfaction of customer requirements is the number one... [23 Jul 2008]
UNC Hospitals Teams With Agfa to Improve Access to Patient Information With Network Appliance Storage
White Paper With the IT staff fielding requests for server after server to support specialized medical applications, provisioning and managing SQL Server database storage were becoming real headaches. University of North Carolina (UNC) Hospitals treats... [23 Jul 2008]
CAD Sciences Accelerates Response With WebEx Support Center
White Paper CAD Sciences needed an effective remote access solution to provide high-level customer support using limited resources. With WebEx Support Center, CAD Sciences increased support staff productivity by eliminating remote connection problems and on... [18 Jul 2008]
WebEx Support Center Helps CBORD Keep Mission-Critical Systems Running
White Paper In order to serve an international network of clients across a wide range of industries, the CBORD Group, Inc.needed a remote support solution that would provide immediate customer service. CBORD deployed WebEx Support Center which enables them to... [18 Jul 2008]
All Covered Increases Business Productivity, Efficiency, and Customer Satisfaction With WebEx Meeting Center and WebEx Support Center
White Paper All Covered needed a better way to demonstrate its services and support customers located across the U.S. All Covered is the only nationwide Information Technology (IT) outsourcing services company that focuses solely on the unique computing... [18 Jul 2008]
FACTS Deploys WebEx Enterprise-Wide and Improves Customer Support, Increases Market Reach, and Generates New Business
White Paper Relying on in-person meetings for sales, training and support purposes was preventing FACTS Management from effectively expanding market reach and improving customer support. FACTS now uses WebEx Support Center to easily solve customer support... [18 Jul 2008]
An Approach to Enhance the QoS Support to Real-Time Traffic on IEEE 802.11e Networks
White Paper This paper proposes an approach to overcome some limitations of the 802.11e protocol highlighted in recent literature and improve the QoS support provided to real-time industrial traffic. The proposed solution does not change the IEEE 802.11e... [18 Jul 2008]
QoS Support in Wireless Sensor Networks: A Survey
White Paper This paper assesses the state of the art of Quality of Services (QoS) support in Wireless Sensor Networks (WSNs). Further, unique characteristics of WSNs, such as extremely resource-constrained sensors, large-scale random deployment, and novel data... [18 Jul 2008]
Middleware and Management Support for Programmable QoS-Network Architectures
White Paper This paper focuses on management and middleware support for incremental updating of code and policies on various levels of granularity in time and space and on code deployment in vastly large distributed systems such as a networking infrastructure. [18 Jul 2008]
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