supportbridge in white papers
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CA SupportBridge Connects EarthLink Customers to High Quality Support
White Paper EarthLink implemented CA SupportBridge Live Automation to provide an efficient alternative to their customer support technicians, providing a solution for problem prevention, problem deflection and call optimization. [08 Mar 2007]
Columbia University Biomedical and Health Information Services (CUbhis) Uses CA SupportBridge to Help Keep Student and Faculty Computers Healthy
White Paper CUbhis selected CA SupportBridge Live Automation to provide a versatile, cost-effective solution for their support center. Columbia University's Medical Center (CUMC) provides world-class leadership in scientific research, health and medical... [08 Mar 2007]
Gerber Technology Reduces Support Call Times From 30 to 70% With CA SupportBridge
White Paper Gerber Technology initially implemented CA SupportBridge Live Automation in 2000, to provide a versatile, cost-effective solution for their Customer Solutions Centers. To be able to see and interact with the destination computer is far better than... [28 Feb 2007]
Manulife Financial Implemented the CA Bilingual Support Automation Solution to Meet the Diverse Needs of Their Customers
White Paper In 2002, Manulife Financial began using the ASP-hosted CA SupportBridge Live Automation tool to provide web-based support. Manulife is using CA SupportBridge 5.2. Operating as Manulife Financial in Canada and Asia, and primarily through John... [21 Feb 2007]
Transforming to the Pervasive Service Desk
White Paper This white paper introduces the CA SupportBridge support automation solution. The pervasive service desk provides a problem resolution platform to improve end user productivity and satisfaction by simplifying and unifying the steps to solve... [08 Feb 2007]
Siemens Business Services Delivers Superior Support Services With CA's Support Automation Solution
White Paper The Siemens Business Services team at the Mason, Ohio Shared Call Center chose the CA SupportBridge support automation solution - designed to prevent, detect, and repair computer problems before they cause significant disruption to operations - to... [01 Feb 2007]
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