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The Role and Benefits of Quality in Delivering Offshore IT Services

whitepaper This white paper discusses the role and benefits that quality can have in delivering IT services and, in particular, offshore IT services. Quality is a term that is often used, especially when IT services firms market to potential customers, but...

Tags: outsourcing, term, framework, element

[10 Apr 2008]

Outsourcing : Total Cost of Management Benefits

whitepaper One of the most revealing value proposition, organizations that select outsourcing services get, will be the ability to incorporate finitely predictable budgets. Estimating and maintaining the costs for IT infrastructure can be difficult.

Tags: outsourcing, outsourcing, predictable, constraints

[10 Apr 2008]

Global IT Services Provider Gains Comprehensive Merger and Acquisition Integration Expertise

whitepaper Wipro Ltd.wanted to acquire external companies in new markets and geographies. As a solution the company partnered with Cisco IBSG to establish integration as an ongoing program rather than a transaction-specific response, secured sponsorship from...

Tags: infrastructure management

[04 Mar 2008]

Karnataka Bank Improves Risk Management Through Regular Performance Analysis

whitepaper In late 2005, Karnataka Bank engaged Oracle Consulting Services and Wipro Technologies to implement Oracle Risk Manager, an asset/liability management solution for measuring and managing interest rate risk, and performing balance sheet valuations.

Tags: erp, balance, bank, risk

[28 Sep 2007]

MPLS-IPSEC Based VPN Solution for an Application Service Provider

whitepaper The client is a large Japan based application service provider offering VPN services to a large number of customers. They wanted a smooth failover so that it will appear very transparent to the end users and there would be no connection failure.

Tags: mpls, vpn, mpls vpn, connected

[31 Jul 2007]

Delta Air Lines: Enhancing Customer Travel Experience While Reducing Customer Servicing Cost Through Business Process Outsourcing

whitepaper Wipro Spectramind leveraged its in-house Transition Toolkit for creating adapted customer service processes that are delivered in an offshore model. The transitioning of these processes to India apart from providing round the clock services also...

Tags: outsourcing, transition, india, business process outsourcing

[26 Jul 2007]

Wipro Incorporates Industry Standard Best Practices With CA's Service Management and Network Management Solutions

whitepaper As Wipro provides offshore services to many of the world's top multinational corporations, it is absolutely essential for the company to have a robust - always "Available" - information systems architecture.

Tags: management group, led, proven, robust

[01 Feb 2007]

Wipro Implements ITIL and Improves Efficiencies With BMC

whitepaper Wipro provides comprehensive IT solutions and services to corporations globally. In supporting a global customer base, Wipro was looking for an ITIL-compatible help desk solution that could easily integrate with Network and Systems Management (NSM...

Tags: help desk, desk, itil, base

[04 Jan 2007]

Knowledge Management Portal Saves Time and Money, Improves Productivity at Wipro

whitepaper Wipro built Knowledge NET (KNET), a Web portal solution using Microsoft Windows SharePoint Services and Microsoft Office SharePoint Portal Server, to meet these requirements. Wipro Technologies is a global information technology company offering...

Tags: knowledge and data management, portal, employees, sharepoint

[22 Nov 2006]

Wockhardt Hospital Enhances Patient Experience and Improves Management

whitepaper Wipro, a global IT services provider, was given the mandate to implement a new hospital management system at the new super-specialty hospital in Mumbai, the commercial capital of the country. In addition to manufacturing drugs, it also operates a...

Tags: management system, hospital, hospitals, specialty

[22 Nov 2006]

Gulf Coast Seal Reduces Sales Cycle and Lowers IT Costs With Customer Extranet

whitepaper A business value study conducted by Wipro Consulting identified that Gulf Coast Seal, a leading global manufacturer and distributor of industrial seals, could realize tangible bottom-line value by deploying a Web-based collaboration environment...

Tags: orders, custom, coast, seal

[17 Oct 2006]

HDFC Bank: Enhancing IS Effectiveness While Reducing Costs Through Wipro's Managed IT Services

whitepaper Wipro's Managed IT Services have ensured that HDFC is there for its customers round the clock throughout the calendar. Wipro has re-engineered the incident management based on ITIL framework. Going by the amount of automation that has been infused...

Tags: bank, banking, financial services, automation

[09 Mar 2006]

Empowering Mid-Size Companies: The Financial Benefits of Microsoft Windows SharePoint Services

whitepaper This paper summarizes the results of a series of business value studies conducted by Wipro Consulting during the spring of 2004. The study presented in the paper focused on capturing and quantifying both the deployment costs and the IT and business...

Tags: consulting, microsoft windows, deployment, file

[23 Sep 2005]

Technical Paper on Wipro's MPEG-4 Simple Profile Video Encoder

whitepaper ISO/IEC 14496 is intended to be generic in the sense that it serves a wide range of applications, bitrates, resolutions, qualities and services. MPEG-4 is the most recent multimedia standard from ISO/IEC and part 2 of this standard viz.

Tags: video, iec, iso iec, media

[23 Sep 2005]

Clearing the Fog Over Service-Oriented Architecture: What Comprises an SOA?

whitepaper Web services implementations are growing as users migrate to the middleware that enables and simplifies Web application-to-application connectivity. The proponents of SOA claim that it brings great benefits to the enterprise: More resource sharing...

Tags: sharing, code, business applications, implementations

[23 Sep 2005]

Knowledge Transfer and On-Site/Offshore Coordination Are Key to the Success of Transco's Application Maintenance and Support Program

whitepaper In this case study, Aberdeen ex-amines how the British gas network operator Transco worked with Wipro Technologies (Wipro) to successfully transition responsibility for maintenance and support of its business-critical Shipper Services System to...

Tags: knowledge management, maintenance, supplier, transco

[14 Dec 2004]

Wipro Case Study: Prudential plc

whitepaper The Wipro team also built other services to enable user interactions, messaging features for real-time updates and a contact management solution. Prudential, a financial services company faced the challenge was to realign product centric systems...

Tags: business management, centric, details, customer service

[14 Dec 2004]

Inventory Management Solution for a Leading European Network Provider

whitepaper Wipro's challenge was to develop a flexible solution with features such as, quick adaptability for future products and services, reducing time-to-market and easy and quick integration framework to assist the customer to facilitate smooth...

Tags: optical networking, assist, retail, facilitate

[27 Oct 2004]

Wipro Implements ITIL and Improves Efficiencies With Remedy

whitepaper Wipro provides comprehensive IT solutions and services to corporations globally. Wipro selected Remedy because of its flexible AR System platform, which allows them to, easily adapt the solution to provide specific services to each client.

Tags: help desk, desk, workflow, ar system

[15 Oct 2004]

Providing One View of the Business Across Different Channels to an E-Customer Support Organization

whitepaper Wipro first prepared a business case for justifying a data warehouse and followed it up by preparing a data warehouse implementation roadmap, and gave recommendation on the architecture and tools. A Customer Contact Analysis Data Mart was designed...

Tags: knowledge management, warehouse, channels, data warehouse

[25 Aug 2004]

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