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silicon.com > Technology > Networks
BT gets chatty with business customers
It's good to IM? Read more
Jun 23, 2008
silicon.com > Technology > Networks
BT tops terrible customer service poll
'You just keep me hanging on... ' Read more
Jun 30, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Incorporate Service Management Best Practices Into the Service Life Cycle
When planning an IT budget, no CIO wants to devote increased funding to operational costs at the expense of new service Read more
May 21, 2008
silicon.com > White Papers > IT Management > IT Budgeting
Financial Services Firm Saves $32 Million
A major US financial services firm asked Gartner to review its corporate wide initiatives designed to reduce costs and i Read more
Nov 19, 2009
silicon.com > Technology > Networks
Brampton Factor: Customer woes
Are we really so insignificant? Read more
Mar 21, 2007
silicon.com > Technology > Software
BT: 'Web services are our future'
Internal shake-up 'to take telco into 21st century'... Read more
Apr 24, 2007
silicon.com > Technology > Networks
What are IP VPNs good for?
You may be surprised to hear it's a debate about more than technicalities such as IPSec and MPLS Read more
May 29, 2003
silicon.com > Management > CIO Insights
Leader: Why would IBM make layoffs?
Company still setting industry standard, so what's going on? Read more
May 3, 2005
silicon.com > Technology > IT Services
Boots to renegotiate £710m IBM outsourcing deal
"All options" being considered, says retailer Read more
Mar 14, 2006
silicon.com > Technology > Networks
Internet access prices unlikely to fall, despite Oftel action
Operators, not consumers, will see savings Read more
Jul 21, 2003
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