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silicon.com > Management > CIO Insights
Carphone Warehouse does workforce management
Increased sales thanks to better staffing Read more
Aug 13, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Cap Manufacturer Centralizes Employee Data, Improves Tracking and Efficiency
New Era Cap Co., Inc., a leading sports cap manufacturer, was using time-consuming processes and decentralized systems t Read more
Feb 20, 2008
silicon.com > White Papers
A Guide to Buying Inbound Call Center Technology
The varieties of choice available make buying Automatic Call Distributors (ACD) and workforce management technology a ch Read more
Mar 25, 2008
silicon.com > White Papers
Part One of Two: Skills Based Routing Benefits and Challenges
Skills-based routing, done right, can help minimize overhead expenses, build an orderly career path for agents and impro Read more
Mar 28, 2008
silicon.com > White Papers > Data Management > Data Infrastructure
Solutions Provider Increases Productivity by 20 Per Cent With New Development Tools
To enhance productivity and product quality, Microsoft Gold Certified Partner SMART wanted to upgrade the technologies o Read more
Apr 2, 2008
silicon.com > White Papers
12 Secrets to Finding the Right Workforce Management System
Evaluating workforce management systems? Seemingly small differences in the functionality of different products can have Read more
Jan 20, 2009
silicon.com > White Papers
Applying Inbound Techniques to Outbound in Workforce Management
Has the outbound operation been operating without clearly articulated or functioning workforce management goals? Is a pe Read more
Jan 20, 2009
silicon.com > White Papers
NICE Systems Case Study: Tupperware
Tupperware Corporation is one of the world's leading direct sellers, supplying premium food storage, preparation and ser Read more
Jan 20, 2009
silicon.com > White Papers
NICE Systems Case Study: Bank of America
The Bank of America contact center infrastructure is 10,000 agents strong with 33 sites that handle a combined 78 millio Read more
Jan 20, 2009
silicon.com > White Papers
Achieving Service Excellence With Workforce Management
Faced with fierce competition, organizations must be able to quickly anticipate needs and dynamically adjust service goa Read more
Mar 2, 2009
Stories on workforce management david tebbutt
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