workforce optimisation
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Cruise line gets ship-shape with workforce management tool
News Tour operator Royal Caribbean Cruise Line has invested in a workforce optimisation solution to cope with the rapid expansion of its contact centre. The system forecasts call volumes so that managers can... [16 Aug 2007]
First Choice picks call centre monitoring system
News The workforce optimisation software specialist is supplying First Choice with its Witness Actionable Solutions Impact 360 Quality Monitoring solution.silicon.com Retail & Leisure Tour operator First... [01 Aug 2007]
Call centre IT budgets divorced from call centres
News For that reason, the report predicts, workforce optimisation technology will be a key purchase for many call centres. Paul Scott, director of business development for customer interactive solutions at... [17 Feb 2005]
IT employment cycles hard to pin down
Comment They often need to be supported by workforce optimisation tools which are notoriously expensive to implement properly. Danny Bradbury finds out what moves the jobs market. If you look hard enough, you... [25 Oct 2004]
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