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Facebook to kill Beacon: Info-sharing programme crumbles under privacy concerns
News Named as defendants were Facebook, along with current and former Beacon participants Blockbuster, Fandango (owned by Comcast), Overstock.com, STA Travel, Zappos, Hotwire (owned by InterActiveCorp), and GameFly. [21 Sep 2009]
Amazon goes online shopping with Zappos buy
News Amazon has agreed to a stock takeover of Zappos.com, a Las Vegas-based online retailer that has become famous for its unusual corporate culture. While Zappos started out selling only shoes, it has since... [23 Jul 2009]
Enterprise 2.0 Case Study: Following Zappos
White Paper Zappos spends about $300,000 a year on utilizing the various tools of digital communications such blogs, microblogs and streaming video as customer interaction channels. That's a good (though not easy to quantify)... [19 Jun 2009]
Tweet to boost your CRM cred
News Early adopter companies using Twitter as a customer service channel include Comcast and Zappos - which have both built up large Twitter followings. In tough economic times businesses are being urged to exploit web 2.0... [10 Feb 2009]
Microsoft to woo online searchers with cash back
News In video messages, the chief executives of Zappos.com and Overstock.com praised the move. Microsoft has announced a programme to give customers cash back when they use Microsoft's Live Search as the starting point when... [22 May 2008]
