If you've not got the skills then you've not got a job...
By Pia Heikkila, 8 April 2002 14:57
NEWS IBM is sacking 600 support engineers from its Global Services Division in the US. The majority of staff losing their jobs are currently involved with helping customers with software installation problems or other technical queries related to IBM products. IBM said it is planning to get rid of all of "under-qualified" staff first, according to US reports.
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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