By Pia Heikkila, 25 July 2002 16:20
NEWS Avaya has rolled out an automated voice telephone system in a bid to free up the time of its staff. The company has bought virtual receptionist software from voice specialist Nuance to help external callers get through to the right person. The software can recognise a member of staff's name with the help of voice recognition technology and can connect more than 700 calls per day. Avaya said one of the main reasons for the purchase was the aim to free up staff for more important tasks than answering and forwarding telephone calls. The company has been trialling the software for the past few months and is now in the process of rolling it out.
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