By Matthew Broersma, 18 September 2006 11:05
NEWS
Virgin Atlantic has banned the in-flight use of most Apple and Dell laptops, following recalls of thousands of batteries by both computer makers. The decision follows similar moves by Qantas and Korean Air.
Only a small proportion of the laptops are affected by the faulty batteries but the new Virgin policy, announced on Friday, bans passengers from bringing batteries for any Apple or Dell laptop on board.
Customers can carry a limit of two batteries in their carry-on baggage, if they are "individually wrapped/protected", Virgin said in a passenger announcement published on its site.
Dell announced last month it would recall 4.1 million laptop computer batteries made by Sony because they could overheat and catch fire. Apple also said last month it would recall 1.8 million Sony-made batteries for similar reasons.
Passengers can use the affected laptops on board only if the battery is removed, Virgin said. This effectively means passengers can only use Apple or Dell laptops in Premier Economy or Upper Class seats, which are ordinarily the only seats with in-seat power supplies (Isps), according to a Virgin spokeswoman. For those passengers, Virgin will supply leads or adapters if needed.
The policy reads: "Where no Isps is provided or no laptop leads/adapters are available, the use of Apple and Dell laptops is prohibited."
Virgin gave no estimate for when the ban might be lifted. It stated: "Virgin is in communication with Apple and Dell. As soon as this safety issue is resolved these restrictions will be lifted."
British Airways said it had no plans to follow its competitors' lead. A BA spokeswoman said: "We are relying on passengers to be aware of whether their batteries are affected, as the issue has been widely publicised. If there was a serious threat, we expect the aviation authority would take action."
Dell has said it believes such measures are an overreaction, since the product recalls have only affected particular types of batteries. Following the Korean Air ban, a Dell product manager told the Korea Times: "They could easily check out whether a laptop uses a Sony battery or other brand instead of banning them all." Apple did not respond to requests for comment in time for this article.
Some industry observers agree. RedMonk analyst James Governor said: "These have been very isolated incidents. I wouldn't be worrying about it but the airlines obviously seem to be in that kind of mood at the moment."
The battery recalls follow numerous reports of laptops overheating and, in some cases, catching fire. The Mac maker's battery recall - while not as large as Dell's historic recall - affects users of its iBook G4 and PowerBook G4 laptop models sold between October 2003 and August 2006, according to the US Consumer Products Safety Commission. Users are advised to remove the batteries immediately and store them in a safe place.
The Apple recall involves 1.1 million batteries sold in the US and an additional 700,000 sold overseas online and through retail stores and resellers. Apple said it has had nine reports of batteries overheating, including two cases in which users reported minor burns and property damage. However, it says no serious injuries have been reported.
Dell's recall of 4.1 million batteries was the largest in the history of the consumer electronics industry. Dell's batteries used cells manufactured by Sony that could potentially short-circuit and cause a fire, even if the laptop was off.
Other laptop manufacturers use Sony's battery cell technology in their products but several said last week they had not seen the same level of incidents involving their laptops as Dell had. There have been some reports of Sony laptops overheating.
CNET News.com's Ina Fried and Tom Krazit contributed to this report
Matthew Broersma writes for ZDNet UK
Comments
There are 4 comments. Join the discussion
1. anonymous
Sounds like an incentive to travel business/upper class?
2. Chris B
So we get our battery replaced with a new state of the art one and Virgin does this. Well I know who I won't be travelling with ever again!
3. Roger Huffadine
DIM or WHAT? - Apple have published the serial number range for the potentially faulty batteries. A simple check by the boarding agents or cabin staff would mean that folk with non hazardous batteries could carry on as normal. To ban the whole range a month after the problem surfaced shows the level of stupidity inherent in certain levels of management within most companies. My advice to Virgin is to find the idiot who started this lunacy and fire them.
4. Jimoh Alabi
Oh, so you expect cabin staff to be there with a checklist, and comparing the battery in the notebook with the list of faulty models? As if they don't have enough to do.
It may sound like an over-reaction on Virgin's part to ban all Apple or Dell notebooks until further notice from their aircraft, but imagine the alternative. I would rather abstain from using my Apple -- with the new battery safely installed or no -- than have a fire on board. But then, I never fly Virgin anyway :)