Expensive blunder from the Japanese giant...
By John Oates, 5 July 2001 07:15
NEWS Sony's re-entry into the mobile phone handset market took a major body blow yesterday with the news that Japanese telco KDDI is recalling 560,000 handsets because of a "production flaw". It could force Sony to cut prices of handsets to win back consumers, according to this morning's Financial Times. Sony returned to the mobile phone arena less than three months ago in a $500m alliance with Ericsson.
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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