London attacks: Mobile networks feel the strain

Emergency calls must come first - rumours of networks being taken down quashed

By Jo Best, 7 July 2005 12:28

NEWS The UK's major mobile networks have struggled under the strain of those in London rushing to call friends and family as news of a series of explosions spread this morning.

A statement from the UK's largest network operator, Vodafone, said the excessive number of calls had caused outages as the operator set aside capacity for phone calls to the emergency services.

"Following the major incident in London today, Vodafone London switches are at capacity (which is very rare) so we're having to go into 'access overload' procedures, which means freeing up a proportion of capacity across London to ensure the police and emergency services can communicate," the company said.

The operator added the problems should be short-term: "Customers will experience temporary issues making calls but we urge them to keep trying."

The Orange network is also experiencing difficulties, a spokesman for the operator said.

"We can confirm that, due to the number of high calls currently being made on the Orange network, some of its customers in London may experience difficulties making calls on their first attempt and may have to try several times before they get connected," he said.

The problem is affecting the London area most severely, he added, but other areas will experience problems.

An O2 spokesman said the operator is now working to try and overcome the network problems resulting from the morning's explosions.

"The O2 network has not sustained damage due to the explosions in London today. The network is experiencing some congestion in affected areas due to the high volumes of calls. Steps have been taken to increase network capacity," he said.

T-Mobile also reported that its infrastructure is fully functional but that users are set to experience delays to calls.

"There has been no physical damage to our network," a T-Mobile spokeswoman said. "Users can potentially expect congestion and it may take a while to connect." She added that phone calls will also be prioritised.

Rumours that the mobile networks have been shut down to prevent terrorists using mobile phones to detonate bombs appear to have been quashed for the present.

O2's spokesman said: "The government certainly hasn't asked us to put any restrictions on network usage but we will continue to monitor the situation."

Comments

There are 10 comments. Join the discussion

  1. 1. anonymous

    Use Text !

  2. 2. John

    As the Madrid bombs were detonated by mobile phones it would make emminent sense to close the networks down as soon as possible.
    If this is what happenned I don't understand why the Police don't admit it. It would show that they are aware of the possibilities and taking action to prevent anything further happening.

    [Ed note: Please see our follow up story - http://networks.silicon.com/mobile/0,39024665,39150177,00.htm . The Madrid bombs used mobiles as timers, akin to using any alarm clock. It is also very unlikely that the undergound bombs in London were triggered over mobile networks because there would be no coverage. The police and other authorities do have the power to take down mobile networks or parts of them (eg non-999 calls) but in this case it looks like they weren't a factor, though we're all keeping an open mind.]

  3. 3. anonymous

    Text wasn't working either... I sent 1 at 10:30AM (and had to retry a few times) and it finally arrived at 14:42PM.

  4. 4. Dharmendra Misra

    Its the limitation of inefficient Circuit Switched network. Circuit switched networks normally fail in strain, almost same was situation during Sept 11 too. The only solution to such situation is to use Packed Switched Communication eg internet, VoIP etc. These have more inbuilt strength to face such situations but it is unfortunate that a lot of countries are still not opening up the market for VoIP.
    Packet based communication has its own problems which make it poorer in QoS as of now but still technology is improving and moreover it can give more efficient network.

  5. 5. Brian Burkill

    My text (on 3) worked fine.. Its the only thing that did. I could not get through on speech.

  6. 6. Mike

    Aren't Landlines a wonderful thing! or you could try pidgeons!

  7. 7. John G

    VOIP worked in London.
    Mobiles didn't from about 10.00 to 12.00.

  8. 8. Geoff

    Mobiles were not working so I was forced to revert to simple, reliable technology: a callbox. Unfortunately it was displaying a Windows startup message... Finally (after about the 5th attempt) managed to make it work as a phone. Is this progress?

  9. 9. Steve Watkins

    One thing that has NOT been mentioned hitherto is that the emergency number given out by the Government was an 0870 number. Anxious relatives ringing this number (doubtless with the reassuring message that 'your call is important to us') will have been charged at national call rates.
    Questions:
    1) Why was this not a free call number (0800)? Answer: So that this government could make some money to employ more Teenage PregnaNcy Coordinators.
    2) What is the Government going to do with the VAT from from the funerals of the victims of this disaster? Answer: Employ more Teenage Pregnancy Coordinators.
    3) What is the Government going to do with the death duties from the victims of this disaster? Answer: Answer: Employ more Teenage Pregnancy Coordinators.

    If Blair REALLY cared about this country he would do something about this. But he doesn't and therefore won't.

  10. 10. Chris Tolmie

    The mobile networks need more capacity, and the underground also needs the Railway version (GSM-R) and it's 3G equivalents as soon as possible.

Post your comment

In order to post a comment you need to be registered and logged in.

Log in or create your silicon.com account below

Will not be displayed with your comment

By signing up for this service, you indicate that you agree to our Terms and Conditions and have read and understood our Privacy Policy.

Questions about membership? Find the answers in the Membership FAQ