By Lisa Burroughes, 30 June 1998 14:19
NEWS A spokesman for the Direct Marketing Association (DMA) has criticised Oftel for being slow to react to users' complaints. The claim comes just days after Oftel successfully defended a Greek Taverna from a telesales firm which refused to accept the restaurant owner did not want to hire its services. A spokesman for the DMA told Silicon News: "It is interesting that Oftel has decided to take disciplinary action now because we have asked it to do the same for many other cases. They may not have been as serious as this but they warranted Oftel's interception, and it has not done anything." The spokesman added: "We would like to see action taken more quickly in future. Oftel has been on the Greek Taverna case for two years, whereas the DMA deals with cases within two weeks." Oftel defended its stance, claiming that it takes a long time to build enough evidence on a case to take punitive action. It said the Greek Taverna case was the first one where the offending company could "give no assurances that restaurant would not be called again", forcing it to act.
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