By Dominic Maher, 28 October 1998 14:38
NEWS ICLNet, a high-speed pan-European telecoms network, was launched today to offer large enterprises managed voice and data services. The international venture uses ATM (asynchronous transfer mode) technology and will include specific services for voice, data and video applications.
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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