Scottish Widows cuts down on paperwork with ATM

NEWS Financial services company, Scottish Widows hopes to free itself from its dependence on paper by pouring an additional £1m into ATM (asynchronous transfer mode) technology from IBM. Document imaging is at the heart of Scottish Widows' plans and it wants ATM to give back office workers faster access to customer records. The company will use the technology in conjunction with an image workflow system. Scottish Widows invested £2m in IBM's ATM technology in 1997 for its head office in Port Hamilton, Edinburgh. The new project will begin with the payment department - about 110 users - and expand throughout the Client Services operation at the Dalkeith Road office, also in Edinburgh. The network should be in place for all 1,000 users by autumn.