By Dominic Maher, 18 August 1999 00:20
NEWS MCI WorldCom (MCI) has offered the 3,000 customers of its Frame Relay network, 20-days free service following the disrupted service they've received since early August. The problems occurred when an upgrade to its switch software left companies without basic services including Web-access and email. Bernie Ebbers, president and CEO of MCI said the company has reverted back to its older software, and has no plans in the near future to upgrade. Bill Price, spokesman for Lucent said that although its software was at fault, the company is still trying to determine what aspect is to blame. Price wouldn't speculate on any financial ramifications the company may face, but insists that the experience gained, " will hold them in good stead for the future". "Any downtime is incredibly sensitive," said Rob Hailstone, research director at Bloor Research. "It's mandatory to get on the right side of users," he added, stressing the importance of compensation and communication during failures. He also suggested Lucent should offer compensation too.
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