By Lisa Burroughes, 26 August 1999 15:52
NEWS Oftel has given BT just two months to improve its Calls and Access service or face stiff penalties. The service allows third-party service providers to access the UK telco's network and offer their own re-branded services to consumers. But complaints from Localtel, NextCall and hundreds of their customers prompted the regulator to launch an investigation. This uncovered defects in the transition process, with many consumers being cut off for up to 33 days. Service providers were also not being provided with adequate information to bill 10 per cent of their customers, and up to 30 per cent of customers were receiving bills from both BT and the service provider. A spokeswoman for Oftel said in a statement: "We would expect to see a small number of problems at the start of products like this but we have seen a huge number and since we began the investigation BT has failed to address them satisfactorily."
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