50 per cent of ISPs failing customers

NEWS The survey monitored 189 internet connections for businesses, checking 10 times a minute on whether the service was working. In a two week period 53 per cent of the surveyed ISPs failed to meet their monthly SLA (service level agreement) of 99.9 per cent. Heleen Kist, CEO of iowatch, said ISPs are going to have to deal with requests for compensation and improved quality of service. "Businesses just aren't getting the service for which they are paying," she said. Geoffrey Davies