The writings on the wall... for metered access...
By Ian Jones, 9 July 2001 08:05
NEWS More than ten million UK homes are now connected to the internet, with one in four choosing unmetered access. According to the latest report from Oftel, more than four million households got internet connections at home last year, and a high proportion took the unmetered option. Unmetered access rose from 14 per cent in May 2000, to 24 per cent up to May 2001.
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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