That will make the marketing guys think twice about their next campaign...
By Will Sturgeon, 21 September 2001 07:31
NEWS US telco Pacific Bell has been hit with a $25.6m fine for misleading its customers. Pacific Bell was fined $25.6m by the California Public Utilities Commission in a hearing on Thursday for steering customers towards its most expensive options, failing to explain call features and promoting products via its customer services number. The fine is one of the largest handed down to a telco in the state. Pacific Bell has said it will appeal the decision.
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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