Extra cash does little to appease investors...
By Kate Hanaghan, 28 November 2001 12:33
NEWS Marconi's attempt to reduce its enormous debt mountain by selling off its stake in Siemens (http://www.silicon.com/a49511) hasn't done much for its share price this morning. As of 11:30(GMT), it had lost more than six per cent. From a 52-week high of 872p the company's shares are now worth just 37.02p.
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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