'Shall we design something for ourselves?'... 'No just go and buy up somebody else's work...'
By Will Sturgeon, 1 October 2002 15:45
NEWS Music industry software maker Liquid Audio has sold its patent rights to Microsoft for $7m. Liquid Audio's software enables users to download and listen to music. It also includes functions to enable users to buy music online. The deal sees Microsoft become the proud owner of the company's digital rights management technology and technology for transferring music files onto portable devices, such as personal MP3 players.
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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