NEWS Capital One has managed to get its web accounts facility back online after an upgrade took the service down for over a week.
While the bank's homepage was still accessible the upgrade left credit card customers unable to access their accounts online.
Customers trying to log on and check their account details were met instead by a page saying the bank is updating that section of the site.
A spokesman for Capital One apologised to customers for the service being down and said the bank was enhancing the functionality of the site
"We have withdrawn this element of our service whilst maintenance and testing work is being completed. We expect this part of our service to return to normal in the near future," he said.
Customers were still able to access their account details over the telephone.
But one disgruntled Capital One customer who contacted silicon.com after being unable to access his account described the unavailability as a "disaster".
"I will be cancelling my card, that's for sure. If they can't keep their website up, I will lose all faith in their security and integrity," he said.
Comments
There are 19 comments. Join the discussion
1. Roger Huffadine
Have they never heard of "Change Control"?
This problem could not happen under a properly implemented change control process.
heads should roll
2. anonymous
Since when did the ability to access your account details on line constitute a "Disaster"?
What else constitutes a disater in your reader's life. Running out of Bourbourn Creams? Loosing the TV remote? Only being able to buy Sainsburys Super Soft instead of Double velvet.
Wow your banks off line, it's inconvenient. Find another way, it isn't hard. There was a time when banks were not online (and believe it or not it wasn't that long ago)
3. anonymous
I'm another customer who feels very hurt because of the unavailability of capital one on-line credit card site. I rely on this facility to monitor my transactions. Their telephone operators are very rude and very Impatient. I'm considering my position with capital one as well.
Today, the on-line accounts is available but all my transactions since my last statements are completely missing the whole upgrade is a mess !!!
4. AA
Downtime of a week for a 'planned upgrade' does sound excessive for your main customer inerfacing site.
Seems like something went horribly wrong!!
5. anonymous
Give the Bank a chance. if they didn't upgrade and hackers got access to your accounts you would have something to gripe about
6. anonymous
I pay my monthly Capital One bill using their online service, with it down my account payment which was setup online failed to go through and now Capital One has tried to charge me £20 late payment fee!
7. Andy B
I could not use the website to access my Capital One card last week and so used their automated telephone banking instead.
Lets not make a fuss about something that is peripheral to the main product which is a credit card. It's not like you suddenly couldn't spend anything.
8. Malcolm Mellon
Yes change control! Testing! rollout plans! the exact same ting is still happening to the Railways booking site since they "improved" it over Christmas. Now you get a crash instead of journey details. Their solution? As this may be caused by your firewall, why not switch the firewall off!!! You can just see their little in-house, no-firewall testing team (er.. junior programmer) doping a quick check on friday before lights out and saying "duh, yeah, works, go ahead pal..."
9. anonymous
When you are traveling and depend on account access this is rediculous. How about change control? Beta testing?
10. anonymous
Processing error leaves customer account in a mess.... Capital One systems blunder are more widespread. I had duplicate transactions applied to my account in December. While these were refunded the interest calculations are now incorrect and I am being overcharged. I do wonder how many thousands of customers are also being ripped off? Capital One's telephone customer service could also win an award for ineptitude.
11. anonymous
The way apps and changes are rushed in these days, it is a wonder that many apps are still functioning. Nothing beats thorough testing and implementation planning.
12. anonymous
Processing errors have left my account in a mess. Capital One systems blunders are apparently more widespread than mere web outages. I had duplicate transactions applied to my account in December. While these were refunded the interest calculations are now incorrect and I am being overcharged. I do wonder how many thousands of customers are also being ripped off? Capital One's telephone customer services have displayed shocking ineptitude in their failed attempts to rectify the fall out from the original errors.
13. anonymous
I am with the bank on this one. In the internet age, there is still truth in the old adage, 'more haste, less speed'.
14. Dr Hugh de Glanville
A bank down for a week may be news but what about Onetel's dial-up service, which has been showing a notice apologising for delays to users for over a month now, with now improvementm although the first-level support line regularly tells enquirers that the problem is now solved, or will be in 2 days' time. Curiously, there is no problem for broadband users of Onetel mail service.
15. anonymous
Not impressed with there so called professional website account management at all, what a farce!!
16. anonymous
To the cardolder who stated he pays his bill on line - codswallop you cannot pay on line they do not have that facility you can only pay on line through your own bank so the £20 fee is your own problem mate for relying on that as an excuse for deliberately paying late
17. anonymous
This is the second week of trying to access my capital one bank account online.... what the hell is happening....
are capital one going to compensate for lack of services they are suppose to provide its " valued " customers !!!
18. Melvyn Smith
It would have been nice if capital one had notified their customers that they were upgrading their site.I have been trying to access my account for over a week with no luck.Phone them? Have you tried to get through? All you get told is that you will talk to an agent soon as they are all busy at the moment,no wonder! "wHATS IN YOUR WALLET?" i haven,t got a clue!!!
19. Tim Wood
I managed to reach the UK Capital One site by going to capitalone.com (the US site) and clicking on the Union Flag link.
This directed me to the UK site where I was able to link to 'Your Account'. I saved that page to my favourites and can access it directly from my list.
Only problem is when you log out it can't find the Home Page, but at least I could still access my account.
Hope that helps.