By Andy McCue, 14 February 2005 15:30
NEWS A hardware failure at BT Wholesale's Manchester remote access server (RAS) left around 50,000 broadband users without connectivity over the weekend.
The incident hit BT users and customers of other ISPs including PlusNet and Zen with many unable to log on to their accounts and others seeing frequent drops in connectivity.
The fault was identified on Saturday morning and immediately upgraded to a "serious incident" by BT. The Manchester RAS serves half a million users, mainly in the north of England, but only around 10 per cent of these are believed to have been affected.
The service was not fully restored until Sunday evening and BT has now commissioned a review of the fault.
Just last month 70,000 business customers were knocked off the net when one of BT Retails network switching centres near Milton Keynes crashed.
In a statement BT said the outage was a result of "control card failures" and apologised to customers for any inconvenience during the period the service was down.
Comments
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1. anonymous
...and that would be following the 'most of a weekend' outage that hit large swathes of the country a couple of weeks earlier.
... and the 8 hours outage that I saw (West MIdlands) the week prior to that.
Anyone else getting a feeling that BTs broadband service quality is deteriorating?
What's the deal here - are they messing with configurations and getting it wrong?
2. bt customer
doesn't look good for when they upgrade to 2mbps service later this month does it!
3. anonymous
Makes you shudder when BT Talk about 21CN - The IP based upgrade to the UK's voice network that's on the way.