By Jo Best, 16 January 2006 15:55
NEWS
The old adage of 'don't judge a book by its cover' holds little sway among web users, according to a group of academics who are claiming surfers are surprisingly quick to make up their minds on whether they love or loathe a website.
Researchers from the University of Carleton, Ottowa, found that users decide whether they find a website particularly appealing or particularly unattractive within just fractions of a second.
The human guinea pigs in the trial were just as able to tell within 50 milliseconds whether or not they found the site easy on the eye as they would be if they studied the site for longer, according to Nature.
One academic involved in the study, Gitte Lingegaard, told the science journal that such snap judgements can translate directly into repeat visits and loyalty, as users will often forgive subsequent problems with a website and persist with their initial impressions of its quality. Conversely however, this initial reaction can encourage a user to turn his or her back on a site forever.
Lingegaard said: "Unless the first impression is favourable, visitors will be out of your site before they even know that you might be offering more than your competitors."
Comments
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1. Simon Stokes
Has this contributed to the development of 'landing pages' or home pages which are significantly different from all other menu pages?
2. Simon
No surprise at all - though I judge a book, not by it's cover, but by whether it's written in a language I (or rather my browser) can read.
Doesn't work properly in Safari or Firefox - then I'll go elsewhere.
If it's one of the few that actually check and pop up a page telling me it won't work without Internet Exploder and I'll remember that company (and not deal with them) for a LONG time.
Since Exploder is now down to about 85%, anyone not building properly coded web sites are p**sing off about 15% (and growing) of their potential customers !