By Steve Ranger, 17 July 2006 14:20
NEWS
BT's broadband has been rated the best performing and fastest ADSL service in the second quarter of this year by a survey.
Internet benchmarking company Epitiro monitored the ADSL broadband services from the UK's leading consumer ISPs by connecting to the services from 10 locations including Birmingham, Bristol, Edinburgh, Glasgow, London and Manchester, from April to June 2006.
Epitiro managing director Gavin Johns said its consumer ADSL testing found that in terms of internet performance, BT topped the overall rankings for the period from April to June 2006.
BT was also found to provide the fastest service "as a percentage of its theoretical maximum", he said.
AOL, BT and Virgin were the fastest services to actually connect to the internet, while BT, Orange and Pipex were up to four times faster than the industry average at delivering email, he said.
In contrast, customer satisfaction rankings from research company JD Power published late last year ranked Telewest top, AOL second and Wanadoo third.
The top five consumer ISP services in the second quarter, according to Epitiro:
- BT
- Virgin
- Demon
- AOL
- Orange
Comments
There are 10 comments. Join the discussion
1. Jamie
What about ADSL2 services from the likes of UKOnline? or is this survey of ADSL 1 only!!
2. Jamie
What about ADSL2 services from the likes of UKOnline? or is this survey of ADSL 1 only!!
3. Brian Skingley
As a demon customer for many years I can thoroughly recommend their proffesionalism and attention to detail.
I like their regular emails advising of possible service problems during maintenance ( never have I actually experienced an outage!) and their Fax service and most of all their Spam filter which we have been enjoying for many, many months now.
4. Chris Webb
But surely BT doesn't provide Broadband services, so how can they be the best? They merely provide wholesale ADSL services to the raft of ISPs in the UK. Or is the claim that BTbroadband, BTinternet and BTyahoo's customers are being provided with preferential services by BT Wholesale? In this case they would be infringing the terms of their agreements with other ISPs and the guidlines laid down by OFCOM. None of which would be the slightest bit suprising.
5. Matt
Oh its easy to bash BT.. it's not quite that simple I'm afraid.. Other ISPs get exactly the same infrastructure as BT's own commercial broadband services.
6. Martyn Witt
A more balanced survey would include a cross-section of rural and shire locations, then maybe we could see how badly served is much of the UK outside the conurbations.
30 miles out of London, BT struggles reluctantly to offer me half a meg.
7. Bruce Chadwick
Although I'm sure that BT provide a good service, they certainly won't tell you how much data you are downloading. This has a direct bearing on how much you pay (less data, less money). I therefore dropped to their level 2 only to download too much for their liking. Mysteriously soon after, the broadband connection reduced to dial up speeds. Now, after technical discussions, it has reverted.
8. A.N.Other
Laugh........ I almost wet myself...... If the BT roll out of connection services to other providers were as good ;) ???
9. anonymous
"Macintosh Support & Maintenance Consultant"
My god and we all thought that it was such a briliant system there were no need for these people!
10. anonymous
It would be usefull to know how many people in each area actually took part in the survey. Without these figures the results are open to speculation.
All isp's are good untill you try to contact them with a problem.