NEWS
BT has given its backing to Ofcom proposals to make it easier for consumers to change broadband providers.
The regulatory body wants it to become mandatory for all broadband providers to supply a migration authorisation code (MAC) to customers who want to switch.
In a statement, BT said: "We are fully committed to the MAC process - we want to make sure customers who choose to switch can do so without fuss."
A number of ISPs, including BT Retail, already supply customers with MACs on request. However, at present, this is done on a purely voluntary basis with ISPs adhering to a mutually agreed code of practice.
As it is voluntary, Ofcom cannot take any action when MACs are withheld. Ofcom has recommended making ISPs legally obliged to supply the information, so that the policy can be enforced.
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However, BT has some concerns about how this process is to be achieved, with Ofcom suggesting wholesale broadband suppliers should take responsibility rather than individual ISPs.
In response to the Ofcom consultation document BT said: "BT thinks MAC is best enforced rigorously at the retail level because this is where the customer has the contact and the relationship with their provider."
BT added that: "The answer is not to mandate the provision of MAC codes by the wholesale broadband service provider."
Comments
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1. anonymous
The problem is not only the supply of the MAC code but how long it takes to get it, clear any "markers" and implement the new supplier's line. UK Online left me without boradband for almost 30 days on this ruse.
2. anonymous
I've just rang NTL and they are not aware of Migration Authorisation Code (Mac). Does this mean I'm tied into NTL until this becomes law?
3. anonymous
NTL use there own cable so is not DSL over the telephone line if I remember correctly.
As such NTL won't be using MAC's as not relevant to them. Is people like Pipex, Nildram Zen etc that use Telephone lines to supply broadband
4. Richard Peters
Try telling TalkTalk. The builder working on my house extension has been trying for nearly 3 months to get his MAC authorisation. All they ever do is suggest he emails his complaints (he no longer has an internet service) and send final reminders for a period after he cancelled his contract with them. He has had many attempts to resolve this issue and is on first name terms with the local Carphone W/house staff who have given up any allegiance to their own company and freely admit their disbelief at the administrative incompetence they encounter.
BT (usually not the most diligent provider) shine like beacons of brilliance in this tale, they keep calling to arrange a replacement broadband service but cannot do so without the MAC code. I think this is one for Ofcom and, rather uniquely, I suspect that they might even carry more clout than 15 stone's worth of angry builder?