Net transactions cause half of Visa complaints

By Ian Jones, 12 April 1999 13:37

NEWS According to Visa International nearly half of all its disputes over payment card usage in the EU involve Internet transactions. A report in the Financial Times claims that statistics issued by Visa show 47 per cent of fraud, card misuse and general complaints received by the company are Net-related, even though only 1 per cent of the firm's business is due to online trade. A spokeswoman at the company said card issuers are increasingly concerned that the issue could seriously damage consumer confidence in ecommerce.

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