By Pia Heikkila, 21 January 2002 16:30
NEWS UK ISP Cloud Nine was brought down by hackers last week and is still struggling to get its servers back online. silicon.com readers contacted us about the ISP's poor performance over the weekend and tried to contact the company through a premium rate telephone number. Once in touch with a customer service representative, our readers were referred to the ISP Review website where the company's technical representative had posted the following notice: "Wednesday at 10:00(GMT), a major [server] holding 1,000 sites was hacked... resulting in [a] successful hash and destruction of the firewall. "We brought the network up this morning and received a distributed denial of service [attack] and then decided to take it down again... All data as far as we can see is retained. The computer crime unit has been contacted and we will be pushing for a full prosecution once we have met with Police on Monday." The Basingstoke-based ISP's mail server and website are still both down. The customer services representative told silicon.com the service should resume during the course of today. She added that there was "a major problem last week", but did not specify the nature of the problem.
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