NEWS Rockwell Electronic Commerce has launched a call centre system for small and medium-size enterprises (SME). The system - known as Transcend - is a software-based automatic call distribution (ACD) system which runs on Windows NT Server. Rockwell said Transcend can be used by facilities with 8 to 80 agents. In addition to handling email and faxes, it integrates with existing IT and telephony infrastructure. A Web integration module will be released later in the year.
In brief: Rockwell aims to Transcend small firms
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