NEWS Mustang Software has created a plug-in for Microsoft Outlook that turns the messaging and collaboration client into a call centre and helpdesk tool. Called IMC Add-in for Outlook, the software integrates with Mustang's Internet Message Centre so users can manage email transactions from within Outlook. The company will be selling the product through resellers at a cost of $7,500.
In brief: Mustang turns Outlook into call centre tool
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