Lucent buys Mosaix

NEWS Lucent Technologies has bought Mosaix, a provider of workflow software, in an all-stock deal worth $145m. The telecoms equipment giant said the acquisition will flesh out its call centre product portfolio with customer relationship management (CRM) technology. CRM involves the use of technologies such as datawarehousing and computer telephony integration (CTI) by companies which wish to strengthen their ties with their customers. Susen Sarkar, a senior analyst at the Yankee Group, said: "This type of deal is important. The call centre customer is increasingly looking for a complete solution rather than putting together equipment from several different vendors." Lucent said the deal will enable users to keep their customers "coming back again and again - whether through the door, the mail, the phone, the fax or the Web". Washington-based Mosaix is known for its ViewStar CRM software. The flagship product runs on Microsoft Windows NT, and works with various switches, interactive voice response systems, and databases. Lucent will integrate ViewStar into its CentreVu suite of customer care products.

Post your comment

In order to post a comment you need to be registered and logged in.

You can also log in with Facebook. Log in or create your silicon.com account below

  • Login

Will not be displayed with your comment

By signing up for this service, you indicate that you agree to our Terms and Conditions and have read and understood our Privacy Policy.

Questions about membership? Find the answers in the Membership FAQ

Get silicon.com's daily newsletter

  • Register on silicon.com

    Enter your email to register

Keep in touch with silicon.com

silicon.com newsletters