By Ian Jones, 13 May 1999 17:36
NEWS Bank of Scotland Banking Direct is to sell ISAs (Individual Savings Accounts) over the phone using ICL-built systems. The call centre-based service allows customers to apply for ISAs at any time of day or night, including weekends and bank holidays. According to the bank, its long-term relationship with ICL has already reaped rewards by improving efficiency in arranging loans and other personal savings products by up to 300 per cent.
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