NEWS Nortel Networks has announced its first UK contract for a call centre with less than 40 seats. Faithful & Gould (F&G), a maintenance management company, will use Nortel's Symposium Express at its London helpdesk to support clients including Esso and Texaco. F&G regional director, Chris Kukielka, said he chose the product for its scalability and its ability to forward calls automatically to operators with the appropriate expertise.
Nortel signs small call centre deal
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