By Sarah Left, 15 June 2000 12:09
NEWS The UK Public Accounts Committee has released its report on online government. The Committee found that government departments need to improve the quality of their Web pages, develop the IT skills of civil servants, improve service delivery and work to prevent social exclusion. The potential for cost savings in using the Internet to handle citizens' queries rather than call centres is enormous, the report said. It found that if only two per cent of the 160 million phone calls the Department of Social Security receives every year could be shifted to people looking up material on a Web site, the DSS could save £7.7m annually. You can access the full report at http://www.publications.parliament.uk/pa/cm199900/cmselect/cmpubacc/331/33102.htm
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