Alcatel answers Peugeot's call for better customer service

NEWS Alcatel will work in partnership with Atos - Peugeot's own e-service provider - on developing the 24 hour service. The French telecom supplier will provide all the communication applications and infrastructure based on Alcatel's OmniPCX 4400 IP based PBX as well as Genesys' customer interaction management suite. Lionel Tasse, project director at Peugeot, said the aim of the service was to provide information on cars and pricing as well as Peugeot's latest model, the 607, which will be equipped with onboard GPS and direct access to the call centre. 100 agents answering calls from France, Belgium and the Netherlands will staff the call centre. In the future, Spanish and German customers will also be given access to the call centre.