By Chris Holbrook, 15 November 2000 16:05
NEWS The ebusiness service company will help deliver the facility, allowing users to monitor account balances, carry out transactions, transfer money and pay bills. ICL will deliver the service from its multi-lingual helpdesk centre in Kent, handling all technical enquiries from NatWest's online customers. The contract will provide NatWest with an increased level of support, in what is expected to be a period of significant growth in online banking, allowing NatWest to focus its core banking business and refine its online services. ICL have developed a set of training guidelines that should make it "easier and more convenient for NatWest customers to use the online banking service and encourage its widespread use", according to Dave Chapman, IT infrastructure manager at ICL.
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