By Mark Graham, 20 February 2001 17:33
NEWS Some of the incidents reported have included workers being forced to go into work to report in sick, rather than calling from home, being given a three-second break between calls and being monitored over how long they spend in the toilet. According to one caller, the call centre manager took disposable nappies into work saying staff that used the toilet the most would be told to wear one. A TUC spokeswoman said results would be collated following the closure of the two-week hotline next week when it will evaluate whether further action to be taken. The spokeswomen said: "Call centres with a union rep receive much higher wages, but those looking to join a trade union are out on their ear yet it's illegal to lose your job if you want to join a union." So far 68 per cent of the hotline callers have been non-union members.
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