By Dawn Kawamoto, 25 August 2004 08:00
NEWS Most IT managers believe that upgrading systems to Microsoft's latest security patch for Windows XP could generate problems, according to a recent survey.
The InsightExpress study, which polled IT managers in the United States, found that 63 per cent of respondents believed SP2 would prove the most difficult Windows update installation ever, with 3 per cent noting their "blood pressure rises just thinking about it".
In addition, 66 per cent said they expected calls for help from workers to increase with the update. And 30 per cent did not know how the SP2 upgrade would affect their company's support desk.
These concerns come as Microsoft tries to iron out some of the glitches in SP2, its security-focused update for XP. For example, the service pack allows locally run programmes to circumvent its firewall and can make it difficult for other applications to work with the XP operating system, researchers have found.
These concerns are leading to a world of 'have and have nots' when it comes to installation of SP2 in business systems, according to recent survey of IT executives by UK-based security company Mi2g.
Only half of IT departments worldwide are choosing to use the automatic update feature in Windows to download the patch to company computers, Mi2G found in its July Security Intelligence Products and Systems report.
The other half - which includes IT managers at many large corporations, government organisations and academic institutions - plan to conduct a manual installation only after rigorous testing.
D.K. Matai, Mi2g's executive chairman, said in a statement :"Many CIOs view the SP2 update as a threat to their operations - a forced security upgrade - which can undermine reliability and availability of many critical business services as old software applications may randomly malfunction."
Mi2g cautions that the latter, cautious, approach may expose businesses to digital risks such as viruses.
Dawn Kawamoto writes for CNET News.com
Comments
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1. Matt J
I installed SP2 on my Centrino laptop. Everything seemed to be ok except for the wireless networking constantly being disabled. Uninstalled SP2 and works perfectly.
2. Simon Jones
Installed XP SP2 with the firewall and all went well, no problems and it actually improved my wireless connection!
Noticed some problems with the firewall blocking common ports such as 110 and 25 but this is quickly resolved using the exceptions "Add port" option
Good update and easy to use - even easier than 3rd party firewalls such as Zone Alarm and Outpost - although some thought is required as always with firewalling and security since all systems are used for different applications and so differing configurations will require some firewall tweaking but the interface is spot on and easy to use (although it could have done with being installed with a desktop icon for ease of access)
if in doubt and you have strange errors go to your start > run box and type wscui.cpl hit enter - if XPSP2 is installed you'll get the security centre control panel, if not you'll get a program not found error and have to check other settings.
i'd give the update 9/10 for ease of use and installation and good job MS for helping to secure our systems for us! (especially for those who don't even run antivirus!!)