NEWS
Owners of some AMD-based computers are finding the move to Windows XP Service Pack 3 has sent their systems into an endless reboot cycle.
Microsoft said in a statement: "While the root cause of this issue is complex, it results from OEMs improperly placing a Windows XP image created for an Intel-based computer onto machines with non-Intel chipsets. Microsoft issued guidance to OEMs advising them to only load Windows XP images onto like hardware in 2004."
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The issue was noted late last week on Microsoft forums and by others. Those with a problem are encouraged to contact Microsoft's customer support.
The reboot cycle glitch is the latest hiccup for Microsoft with the service pack update. The company had to delay the release of the XP update after discovering at the 11th hour an incompatibility with Microsoft Dynamics Retail Management System, a retail chain management program for SMEs.
With that issue, customers running Dynamics Retail Management System could face data loss if they run it in conjunction with SP3.
After delaying the release of XP SP3 because of the issue, Microsoft finally made the OS update available last week, after creating a filter to ensure that those running Dynamics RMS did not get offered XP SP3.
Comments
There are 2 comments. Join the discussion
1. Michael Peters
It is easy to blame OEMs for this, but with Microsoft's resources available to them this looks like a lack of testing.
2. Richard
Mostly affects cheap mass-produced AMD based desktop PCs such as my HP Compaq SR1519.
After fixing the WinXP registry, this PC is now running WinXP SP3 smoothly.
Search the web for: "Intelppm" "SP3" problems; look at Jesper's blog.
Some higher-end PCs are affected by other problems.
The WinXP registry "fix" is technically easy, but beyond the skills of many home users of these PCs:
Many affected PCs will probably go for "land-fill"!
Business PCs and laptops are less likely to be affected by these problems.
I suggest that owners of AMD based PCs wait for a few weeks until Microsoft releases an updated version of WinXP SP3.